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Returns Policy

If you are not totally satisfied with your order you may return it to us within 14 days for exchange or refund.  Returned items must be in their original packaging and be unused with all the original tickets/labels.

Returns should be sent to:
Accurate Instruments NZ Ltd
192 Marua Rd
Auckland, 1056

If you need to return an item due to a (rare) manufacturing fault, please follow the procedure below.

Our returns procedure is as follows:

  1. Contact us via email and we will email you the physical address to send the parcel to.
  2. Print the returns form. A returns form is available here (click to open the pdf).
  3. Fill out the details on the returns form
  4. Once you have received the email from us with the returns address, send the parcel (and the returns form!)

About is operated by Accurate Instruments (NZ) Ltd.
Accurate is one of the few 100% New Zealand owned and operated safety instrumentation companies in New Zealand today. This is in a market dominated by larger foreign owned companies, yet we continue to operate as a strong independent supplier to the NZ market.

We specialize in the supply, service and support of safety equipment and safety systems to protect workers and their workplaces with some of the world’s top quality technical safety instruments available, yet our pricing is highly competitive and represents value for money.

We are instrument consultants, and endeavour to find the right solution for our client by careful analysis of the application and intended result. We pride ourselves on our professionalism, ethical industry responsibility, specialist advice and service, quality of product, and of course our people.



 0800 500 380

192 Marua Road
Mt Wellington
Auckland 1051

4 Avenger Crescent
Christchurch 8042