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Returns & Refunds Policy

Refunds & Exchanges
Ensure that your selection of goods is the correct one.

[1] Once we calibrate, certify and invoice a new instrument, ownership passes to you. If you decide to return the Goods, we cannot sell it new. The instrument will be serviced and re-calibrated by us and will be offered to customers at a reduced price. The cost refunded by us to you will be reduced by the amount of the value the instrument has been reduced to.

[2] Additional cost in case of refunds and exchanges will also be charged to you.

[3] We reserve the right to refuse a refund or exchange if you are not willing to accept our loss in value or additional cost.

Ensure that your selection of goods is the correct one. Accurate Instruments (NZ) Ltd is not liable for receiving returned goods and refund requests if the consumer has purchased the incorrect product.

All standard terms and conditions outlined under the refunds & exchanges segment of the GOODS section of this document apply to the company ecommerce sites.


The ecommerce webshop is operated by Accurate Instruments (NZ) Ltd.
Based in Auckland, Accurate is one of the few 100% New Zealand owned and operated safety instrumentation companies in New Zealand today. This is in a market dominated by larger foreign owned companies, yet we continue to operate as a strong independent supplier to the NZ market.




 0800 500 380

192 Marua Road
Mt Wellington
Auckland 1051

4 Avenger Crescent
Christchurch 8042